Frequently Asked Questions
Everything you need to know about enhancing your living space with Matsato.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location, while larger furniture pieces may require additional time for specialized handling.
Do you offer international shipping?
Yes, Matsato ships to over 30 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, textiles like bedding and towels must be unopened and unused to qualify for a refund.
How can I track the status of my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Matsato, we prioritize ethical craftsmanship. We partner with suppliers who utilize sustainable materials, such as FSC-certified wood and organic cotton, to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for larger purchases.